Shipping policy

Last Updated: September 23, 2026

Thank you for shopping with Strorand. We are committed to making your shopping experience simple and convenient.

Free Shipping

We offer free shipping on eligible orders.

There are no standard shipping charges for eligible orders. Shipping availability may vary depending on the product and delivery location.

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are normally processed Monday through Friday, excluding holidays.

During busy periods, holidays, or special promotions, processing times may take longer.

Delivery Time

After your order has been processed and shipped, delivery typically takes approximately 3–5 business days.

Delivery times are estimates and may vary depending on your location, shipping carrier, weather, holidays, and other circumstances beyond our control.

Order Tracking

When tracking information is available, it will be provided after your order has shipped.

Please allow some time for tracking information to become active after the carrier receives your package.

Incorrect Shipping Information

Please make sure your shipping address is correct before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at contact@strorand.shop.

We will make reasonable efforts to update the address before your order ships, but we cannot guarantee changes after an order has been processed or shipped.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible.

We recommend taking photos of the product, packaging, and shipping label and sending them to contact@strorand.shop.

This will help us review the issue and provide the appropriate assistance.

Lost or Delayed Packages

If your package is delayed or tracking shows that it has been delivered but you cannot locate it, please contact the shipping carrier first using the tracking information provided.

You may also contact us at contact@strorand.shop, and we will do our best to assist you.