Frequently Asked Questions

What does Strorand sell?

Strorand offers a growing selection of products for your home, outdoor space, projects, and everyday needs. Our collection may change and expand over time.

Do you offer free shipping?

Yes. We offer free shipping on eligible orders.

How long does shipping take?

United States orders ship free, with estimated delivery 4–7 business days from ordering, including processing and transit.

Delivery times are estimates and may vary depending on the destination and shipping carrier.

How can I track my order?

Once your order has shipped, tracking information will be provided when available. You can use the tracking information to follow your shipment.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible at contact@strorand.shop.

We will do our best to cancel your order before it is processed or shipped.

What is your return policy?

We accept defective and non-defective returns and exchanges for eligible new products within 30 days of delivery. Returns are by mail using our free prepaid download-and-print label. No restocking fee applies. Refunds are processed within 5 days of receiving the return.

Please review our Return & Refund Policy for complete details.

What if my order arrives damaged?

If your order arrives damaged, please contact us as soon as possible. We recommend taking photos of the product, packaging, and shipping label and sending them to contact@strorand.shop.

How can I contact Strorand?

You can contact us through our website contact form or directly:

Email: contact@strorand.shop
Phone: +1 475-317-1443

Address:
4105 Minerva Ave
Los Angeles, CA 90066
United States

We’re happy to help with questions about products, orders, shipping, returns, and more.