Refund policy
Last Updated: October 5, 2026
At Strorand, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the terms below.
1. Return Period
For orders delivered in the United States, we accept returns of both defective and non-defective products, including change-of-mind returns, within 30 days of delivery.
To request a return, please contact us within 30 days of receiving your order. Returns must be approved by Strorand before the product is shipped back.
2. Return Conditions
Only products in new condition are eligible for standard returns. For non-defective products, the item must:
Be unused and in its original condition
Be returned with its original packaging, where applicable
Include all accessories, parts, manuals, and documentation
Not have been damaged by the customer, modified, installed, or improperly used
Include the original order information or proof of purchase
Used, installed, modified, or customer-damaged products are not eligible for standard returns. Products delivered damaged or defective are accepted under the defective-product process below; damage or defects present on delivery do not disqualify the return. Your statutory rights remain unaffected.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
Please provide:
Your order number
A description of the issue
Photos of the product
Photos of the packaging and shipping label, when applicable
We will review the situation and determine the appropriate solution, which may include a replacement, return, or refund.
4. Return Eligibility
This policy applies to products delivered in the United States. Both defective and non-defective products are accepted for return within 30 days of delivery, subject to the new-product condition described above. Contact us for instructions for products delivered damaged or defective.
5. Return Shipping and Fees
Returns are made by mail. Strorand provides a prepaid return shipping label that you can download and print at no cost, for both defective and non-defective returns. There is no return shipping charge and no restocking fee ($0).
Contact us before mailing your return. We will provide the label, the correct return address, and packing instructions. For batteries or other products requiring special handling, follow the shipping instructions we provide.
6. How to Request a Return
To request a return, contact us at:
Email: contact@strorand.shop
Phone: +1 475-317-1443
Please include your order number and the reason for your return.
After confirming return eligibility, we will provide return instructions and a prepaid download-and-print return label at no cost.
Important: Please do not send products back before receiving return instructions from Strorand.
7. Refunds
We inspect returned items and process eligible refunds within 5 days of receiving the return.
If your return is approved, the refund will be issued to the original payment method used for the purchase.
Depending on your payment provider or financial institution, it may take additional time for the refund to appear in your account.
8. Exchanges
We accept exchanges for eligible new products within 30 days of delivery, including defective and non-defective products. Replacement products are subject to availability. The same free return label and no-restocking-fee terms apply.
If you would like to exchange an item, please contact us before returning it.
9. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@strorand.shop.
We will make reasonable efforts to cancel orders before they are processed or shipped.
Once an order has been shipped, cancellation may no longer be possible and the order may instead be handled under this Return & Refund Policy.
10. Manufacturer Warranty
Some products may be covered by a manufacturer's warranty.
Manufacturer warranties are separate from Strorand's return policy and may have their own terms, conditions, and requirements.
Where applicable, customers may need to contact the manufacturer directly for warranty service.
11. Legal Rights
This Return & Refund Policy does not limit any rights or remedies you may have under applicable consumer protection laws.
Where applicable law provides rights that are more favorable than this policy, those rights will apply.
12. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or order cancellations, please contact us:
Strorand
Email: contact@strorand.shop
Phone: +1 475-317-1443
Address: 4105 Minerva Ave,Los Angeles, CA 90066, United States